Shipping policy

SHIPPING POLICY

All Holy Grail Steak Co. products are shipped frozen and carefully packed to maintain quality during transit.

SHIPPING DAYS

All orders ship on Monday or Tuesday only. This schedule helps ensure your order arrives before the weekend and minimizes the risk of delays for our perishable products.

Orders placed after our weekly shipping cutoff may be held until the following Monday or Tuesday. High order volume, holidays, weather, or carrier conditions may occationally affect shipment timing.

STANDARD SHIPPING

Standard shipping is free on orders of $350 or more. Orders under $350 are charged the applicable shipping rate shown at checkout.

Because we ship perishable products, the carrier service used for Standard Shipping may vary based on destination, weather, transit time, and other conditions. We select an appropriate service to help your order arrive safely.

EXPEDITED SHIPPING

Expedited shipping may be available for an additional charge. Expedited orders also ship on Monday or Tuesday only. Selecting expedited shipping changes the transit service; it does not override our Monday-Tuesday shipping schedule.

DELIVERY & PERISHABLE PRODUCTS

Please make sure your shipping address is complete and accurate and that someone can retrieve the package promptly after delivery. Tracking information will be provided when your order ships.

Your order may arrive with little or no dry ice remaining. This is normal, as dry ice sublimates with time. If the product arrives refrigerator-cold (40 degrees F or below), partially frozen, or frozen, it can generally be safely refrigerated or placed in the freezer.

If your order arrives warm, damaged, or otherwise compromised, please contact Holy Grail Steak Co. promptly and include photos of the product and packaging so we can help resolve the issue.

Carrier delays and severe weather can occasionally occur. We will work with customers when a shipment is affected by circumstances outside the normal delivery process.