Thank you in advance for your order!
Our master butchers perfectly-age, cut and immediately vacuum seal our steaks before blast freezing them to -30F. This method completely protects and preserves the steaks in their original, perfectly-aged state and in no way compromises their quality. To help ensure your order arrives in excellent condition, each order is shipped frozen in a state-of-the-art shipping unit with dry ice. The outer shipper is recyclable and the interior insulation, made from corn starch, is biodegradable and can be dissolved it in your sink (make sure to wash it through thoroughly so it doesn't stick in the p-trap).
An ice- or cold-water bath is recommended for a quick thaw but the best way is to allow your steaks to defrost in your refrigerator 24-48 hours. Never defrost steaks in warm or hot water.
Your steaks can arrive via one of three shipping options. The total time in transit depends on which option suites your needs best. All orders take 1-3 days to process and arrive.
To ensure your steaks arrive in perfect condition, we are able to ship for delivery Tuesday through Saturday. Tuesday delivery requires the additional overnight fee as it must be sent Monday and not be delayed in transit over the weekend. We cannot deliver on Sundays and we are not able to process shipments on either Saturday or Sunday.
Unfortunately at this time, we cannot ship to PO Boxes, or the states of Hawaii or Alaska.
In order to receive your order the day after it is placed, we must receive it no later than 8:45 am PST (11:45 am EST) in order to process and ship in one day. Any orders received after the deadline will be processed the next day. If that happens to be on a Friday, your order will be processed the following Monday and you will receive it on Tuesday.
Saturday delivery is an available option for most zip codes in our shipping area. There is a $15 fee charged by our carrier as an upgrade. If you have any questions about this availability please feel free to contact us at firstname.lastname@example.org
We deliver to the lower 48 states only. We cannot deliver to PO and APO/FPO Boxes. Special shipping arrangements can be requested at email@example.com and we'll do everything in our power to accommodate your request.