Our master butchers perfectly age, cut, and immediately vacuum seal our steaks before blast freezing them to -30F. This method completely protects and preserves the quality of the steaks for transit. To help ensure your steak delivery arrives in excellent condition, each order is shipped frozen in a state-of-the-art shipping unit with dry ice. The outer shipper is recyclable and the interior insulation, made from corn starch, is biodegradable and can be dissolved in your sink (make sure to rinse it thoroughly so it doesn't stick in the p-trap).
An ice- or cold-water bath is recommended for a quick thaw but the best way is to allow your steaks to defrost in your refrigerator 24-48 hours. Never defrost steaks in warm or hot water.
Your steaks can arrive via one of three shipping options. The total time in transit depends on which option suits your needs best. All orders take 1-3 days to process and arrive.
To ensure your steaks arrive in perfect condition, we are able to ship your steaks for delivery Tuesday through Saturday. Tuesday delivery requires the additional overnight fee as it must be sent Monday and not be delayed in transit over the weekend. We cannot deliver on Sundays and we are not able to process shipments on either Saturday or Sunday.
At this time we are unable to ship to PO Boxes, or the states of Hawaii or Alaska.
In order to receive your order the day after it is placed, we must receive it no later than 8:45 am PST (11:45 am EST) in order to process and ship in one day. Any orders received after the deadline will be processed the next day. If that happens to be on a Friday, your order will be processed the following Monday and you will receive it on Tuesday.
We deliver to the lower 48 states only. We cannot deliver to PO and APO/FPO Boxes. Special shipping arrangements can be requested at email@example.com and we'll do everything in our power to accommodate your request.